Password lock-outs and expirations
If you have been locked out of your account after five failed attempts, wait 15 minutes before attempting to log in again. If you have forgotten your password, go to What do I do if I forget my password?
Remember that your password expires after 13 or 24 months, depending on application access. If this has occurred, you will have to change your password. For more information, go to How do I change my password?